Privacy Policy

Introduction

This Privacy Policy describes how AeroLimo NYC (“we”, “our”, or “the Company”) collects, uses, and protects your personal information through the NYLuxRide.com website and related services, including SMS communications. By using our services, you agree to the practices outlined in this policy.

How We Collect Your Personal Information

1. Website Forms: When you submit reservations or inquiries on our website.
2. Direct Communication: When contacting us by email, phone, or WhatsApp.
3. Automatically: Through browser cookies or similar technologies.
4. Offline: During in-person or phone-based interactions.

What Personal Information We Collect

1. Identity Data: Name, phone number, email, address.
2. Reservation Data: Pickup/drop-off location, date/time, flight details.
3. Payment Information: Secure transaction data via third-party gateways.
4. Device and Location: IP address, device type, and geolocation if consented.

How We Use Your Personal Information

1. To confirm and manage your transportation reservations.
2. To send SMS notifications and service-related messages.
3. To improve our website, customer service, and logistics.
4. To respond to your inquiries and offer support.
5. With your consent, to send promotional offers or news.

SMS Consent & Messaging

1. We do not share your phone number or SMS data with third parties for marketing purposes.
2. By checking the SMS consent box on our forms, you agree to receive relevant messages from NYLuxRide.
3. You may receive:
   • Appointment reminders
   • Ride confirmations
   • Driver arrival updates
4. Message frequency may vary, with a maximum of 2–3 messages per trip.
5. Standard message and data rates may apply depending on your plan.
6. You may opt-out at any time by replying "STOP". For help, reply "HELP" or contact us at the information below.

Data Retention

1. We retain your data only as long as needed to fulfill our service commitments or as required by law.
2. You may request deletion of your data by contacting us using the information below.

Data Sharing

We only share personal data with trusted partners when necessary to deliver services, such as payment processors and dispatch platforms. We never sell or rent your data.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

Security Measures

We use industry-standard measures to protect your personal information, including encryption, firewall protections, and access control. No method is 100% secure, but we are committed to doing our best.

Third-Party Links

Our website may link to third-party platforms. Please review their privacy policies as we are not responsible for their practices.

Policy Updates

This Privacy Policy may be revised periodically. All updates will be posted on this page with the updated “Effective Date”. Continued use of our services constitutes acceptance of any changes.

Use of Collected Information

1. We use the collected information to provide you with the requested car reservation and transportation services, including reservation confirmation, communication about service details, schedule updates, and any changes or cancellations.
2. By submitting a reservation request, you authorize us to contact you via SMS, email, or phone regarding your trip. These communications may include reminders, driver information, changes to your itinerary, or follow-up messages related to the service provided.
3. We may use the information to improve our services, personalize your experience, and provide better customer service.
4. If you provide explicit consent, we may also use your contact information to send you promotional offers or marketing content. You can opt out of receiving these marketing communications at any time.

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Privacy Policy – Driver Application

This application is intended exclusively for drivers who have been previously registered and approved within the Aero Limo Inc. platform. It is not designed for the general public and does not allow open or public user registration.

The application collects basic driver identification information and location data only while the application is actively in use, solely for the purpose of enabling the proper operation of the service, including trip management, dispatching, and operational monitoring.

The information collected through the application is not used for advertising or marketing purposes and is not shared with third parties. All data is handled securely and is accessible only by authorized personnel in accordance with internal security policies.

The application uses push notifications to inform drivers about relevant operational events related to the service, including trip assignments, status updates, and system notifications.

Contact Information

Company: AeroLimo NYC / NYLuxRide.com

Email: info@nyluxride.com

Phone: +1 212 470 7369

Website: https://nyluxride.com